“There was no heat in our room! We were not told before we checked in that there was no heat. It was 50 degrees during the day and 40 degrees at night. When we called the receptionist, Rita, she said that the heaters weren't working in any of the rooms, and that they had called a technician but he still had not come.
Also, the "breakfast" was only yogurt and pastries; cookies or croissant. We had to wait for the receptionist to come to request coffee, and had to ask for a second cup of coffee; no……