“Check in was advertised at 3.00pm, arrived at 4.50pm but room was not available & hadn't been cleaned as the cleaner didn't turn up? Menu was reduced as the chef didn't turn up either and no toilet rolls in the bathroom. I gave my breakfast order the night before but it was not passed onto the cover chef in the morning, so in all not a great experience but...would I stay there again...definitely yes. Michelle and her team were amazing, they did everything possible to make my stay enjoyable and……