格罗夫兰德家庭式酒店

"There were ants in the room"

"Nice hotel! Always find what we want to eat! Staff are friendly! "

"The shuttle service is one of the reason I picked this hotel , however the shuttle transfer reservation system it’s a little bit messy. after I make a complaint. The hotel management has arranged the relevant service , however i realised that actually they didn’t do any check up regarding the confirmation, so basically is the backend third-party system gave me a lot of hassle "

"The environment was fine, although it was quite far from Animal Kingdom, but the hotel service was poor. We checked in on Friday night and thought it was okay, so we planned to stay for another night. I tried to book an additional night through Expedia, thinking I was reserving for Saturday check-in and Sunday check-out. However, due to my mistake, I ended up booking Sunday check-in and Monday check-out. Our return flight was already scheduled for Sunday, so I immediately spoke with the manager downstairs. They told me to contact the third party (Expedia). I quickly reached out to Expedia, and they informed me that I could pay the difference (the $160 fee for Sunday night would be treated as a penalty) and change my reservation to Saturday check-in (with a new charge of $230). However, everyone kept shifting responsibility and insisted on charging the penalty fee (the entire cost of Sunday night as a penalty). I simply wanted to move the date one day earlier, not cancel the reservation, and I was willing to pay the price difference since Saturday was more expensive than Sunday, but they refused. The entire experience was very disappointing, and I am also dissatisfied with Expedia’s service. I would advise others to be extra cautious when booking to avoid a negative travel experience.We did not check in for that night, but the charge was still applied as usual."

"房間很寬敞，設備齊全，出乎意料有兩間浴室，我們住宿了十晚，整體而言經驗很不錯，是個很適合度假的地方，也可以透過簡訊隨時跟飯店溝通需求跟反應問題。飯店內有很多有休閒設施可以使用，像是有簡單滑水道的游泳池、踏板船、腳踏車、健身房等等，很不錯。 缺點有兩項：我們是因為有提供環球影城和迪士尼接駁而住這邊，接駁車雖說是免費但其實包含在每天25美金（稅前）的設施使用費內。另外，接駁車是跟第三方合作，途中會接很多飯店的遊客，這間飯店距離較遠，所以需要比較早起床，比較晚回來，而且我們旅途期間還發生一次不愉快經歷：接駁車遲到一小時，回到飯店已經凌晨。建議大家如果為了接駁車選擇這家可以再考慮。 另外，房間是每隔幾天打掃一次，但是打掃人員有點粗心。我們房間內跟門口出現了一整包的毛巾，房間內的地板也沒有打掃乾淨。"

"Very good"

"The suite is very big, you can also do laundry, and there is a Starbucks in the supermarket downstairs."