英格兰之心贝斯特韦斯特

“Hotel ideally placed for all local amenities”

“During our stay (6 days) in Birmingham, the weather was freezing, around 0 degree and minor in evening time. However, the heating system of the Hotel was down for 4 days. When we reported to the reception, they had promised to follow but in vain. Then, different reception staff told us different reasons why their heating system was down. It is quite unacceptable. Fortunately, in the last 2 days, one of the night staff provided a portable heater to us. No apology was received from the hotel so……

“Great place to stay for visiting Ironbridge and the surrounding area. The staff were friendly and helpful, the room was comfortable and the food very good. Highly recommended”