“Our maisonette was warm and cosy. It was lovely having the two balconies with views of the mountain.
The staff were friendly and helpful and we enjoyed our stay.
The only niggle was the pillows! Very lumpy and uncomfortable!
I was a little bit disappointed that the hotel did not offer a personal touch to congratulate my husband on his 60th birthday. I had explained that that was the reason for our holiday and hoped they would do something a bit special, such as leaving a bottle of wine or a cake……
“Absolute Katastrophe das Hotel. Vor der Reise nicht erreichbar, keine Antworten auf unsere Anfragen. Beim Checkin falsche Zimmer bekommen. Für 7 Personen, nur 6 Betten. Kein Entgegenkommen der Rezeption, es gab eine Klappcouch, die man hätte beziehen können. lapidare Auskunft: wir sind ausgebucht, sie können ihr Geld zurück haben. Gastfreundschaft sieht anders aus,..”
“I have to say it was an excellent stay. Whilst it isn’t the Ritz, so don’t expect that, it was very solid and met the needs of a good base to access the slopes. Warm, big rooms, comfortable beds and adequate food. Remember, you get what you pay for - I’d stay here again. ”
“A 4* hotel this is not. It's OK if you're just looking for a place to crash in Borovets but it's on the outskirts of town (10 min walk to town if you're not in ski boots).
Has a sauna but no jacuzzi or steam room and the pool is not really big enough for swimming properly.
Breakfast was average if you got there reasonably early but by 8am everything on the hot counters is cool and doesn't get replaced.”
"I have comment their check in was cold and no welcoming.
The Hotel Executive asistant manager acknowledged my comment and send me a card however come with a set of amenities as same as the welcome amenities. Can see how robotic and service without heart.
Club lounge very nice, specially those serve attitude are different. F&B staff， housekeeping and concierge great hospitality but not front desk."
