“The Staff could have been more welcoming!
When we arrived we were not greeted with a HELLO, GOOD MORNING or a SMILE!
I would have liked to see more ENTHUSIASM on behalf of the Staff.
Alex our waitress at The Pool House, exemplified how everyone on your Staff should model themselves after.
She was KIND, SWEET and WELCOMING with her Smile!”
“The views from the William Vale are absolutely stunning, but the room itself was quite small and the amenities felt a bit basic. However, this seems to be the case with most hotels in New York.”
“Clean and well maintained room, interior and exterior spaces. Excelled room service. Quiet and comfortable stay, we stayed in a King bed - studio, excellent for a family of three.”
“Service was impeccable in every part of the hotel from reception to the restaurant, everyone. Special thanks to Abraham at the concierge desk for handling all of our reservations for our large group ”
