“One day before my family's planned arrival, I received a call from the operator's husband to say there was no hot water and he wanted to give me the opportunity to book an alternative stay. I understood this to mean a refund would be given in this event.
It was late to book elsewhere so initially my family agreed to go regardless but as no further communication was forthcoming despite several attempts I booked elsewhere. Despite Consumer protection laws clearly establishing that accommodations……
“Can’t fault the service, can’t remember the ladies name on desk but she was so attentive.. really friendly hotel. Cannot fault and would stay again without a doubt. ”
“We had a wonderful stay at this lovely hotel. The receptionists were amazing - warm and welcoming and helpful throughout our trip. The bar and waiting staff were also very friendly and efficient. The grounds and the building were beautiful. Thank you for a lovely stay. ”
“I don't know what to say other than I have sent my review to YHA with "top marks" for everything. From the friendly welcome received on check-in to the cleanliness of the room allocated, everything was absolutely perfect for the overnight stay. I slept very well & enjoyed the morning coffee in the café downstairs. It was all spot-on and excellent value for money. I will recommend to friends and I would like to book to stay there again. ”
“My partner and I were looking for a place to stay after a concert. Cades Acommodation was both budget friendly and super comfortable. It was easy to find the place thans to the instructions provided. The room was clean and comfy. Thank you”
“Nobody told me there's activity beside Hotel. All road block and we can't access to hotel after dinner. The road resume almost at 10pm and we spend 2 hours wait outside. Its troublesome to my family. I must complaint to IHS office for the negligence of Hotel staff.”
“The property is great. I was traveling with my wife, daughter (13 yrs old) and nephew (16 yrs old). The unit has 2 bedrooms and a sofa bed. It's a large space approximately 600 sqft. There is also parking which is a big plus in England.
The unit does not indicate it has a washer and dryer but the picture of the unit clearly shows a washer. Unfortunately there's no dryer and since we were traveling during the winter it took a long time for the clothes to hang dry. We were in outer Birmingham……
“Absolutely loved this hotel and would definitely go back. It was a real gem, had lovely seating areas downstairs, a huge bedroom with really good quality furniture and amenities. A lot of thought had been put into the tea and coffee making facilities in the room, lots of choice and different tea selections”