“Hotel facilities were ok and moderate, I know what I paid for for an IHG group hotel. But the problem is front dest staff are very rude and reluctant to assisit. We arrive very late for late check-in but when requested to keep luggages in reception for next day morning pick up (as we are leaving/check-out in early morning, there's no meaning for us to bring a lot of luggages into our room at that late), But staff are not helping, and directly very harsh and reject us, also very in-polite. This……
“I was pleasantly surprised by the property. Well worth the price and it was nice and clean. Every staff member I talked to was very nice and friendly. I would stay here again if the need arose. ”
“Great area. Just didn't like how nothing was mentioned about a 100 deposit until after I already payed for the room. But couldn't really get checked in until I payed the deposit.”
“Stains could be seen everywhere, the floor was not vacuumed, leading to food on the ground. There was a weird scent looming within the room and the stain ridden beds were uncomfortable.”
“Facilities were inviting and appealing for this road tired traveler. The desk clerk, mgr/ was extremely helpful. We had a dog and a new puppy with us and he placed us in the most convenient room for us. We had reserved a room in advance but on a different floor. His thoughtfulness was greatly appreciated. The room was very nice and bed very comfortable. The breakfast layout was exceptional. Our thanks to La Quinta Inn & Suites Olathe! B & J T, Texas”
