“J'ai passé un excellent séjour: personnel souriant et serviable, chambre très propre et confortable, petit déjeuner de qualité. L'hôtel est bien situé pour vadrouiller dans le centre d'Hanoï. Seul bémol: l'espace spa et le rooftop mériteraient d'être rénovés. ”
“The hotel was first class very clean so good organised lovely food. The staff was so helpful and friendly.Excellent location walking distance around the city.”
“In principle, Rooms / Restaurants Cleanliness, Quality of Service
is nice. However, the facilities a little old. In the previous midnight before leaving, there is a lot of water on the ground in the bathroom and no idea where it came from. Also, there is no found a bath mat in the toilet.”
“We had a great experience at this hotel. The location is very convenient, and the staff provided warm, attentive service throughout our stay. The breakfast was beautifully presented and delicious. The hotel is newly renovated with a stylish design that shows great attention to detail — everything felt very comfortable and thoughtfully arranged.
We arrived early in the morning around 6 AM after an overnight train. Although the hotel was fully booked and unable to offer early check-in right away,……
“Khách sạn nằm gần trung tâm phố cổ, thuận tiện cho việc di chuyển đến nhiều nơi. Có bãi đỗ xe miễn phí. Phòng sạch sẽ, đầy đủ tiện nghi, có view Sông Hồng tuyệt đẹp. Bữa sáng ngon miệng. Nhân viên rất thân thiện, từ bảo vệ đến lễ tân và các bạn nhân viên buồng phòng. Khách sạn đã để lại cho mình nhiều ấn tượng tốt, nhất định mình sẽ quay lại mỗi khi ghé đến Hà Nội chơi. ”
“The whole experience from check in, dinner, spa, breakfast to check out, every staff was very nice and provide the best hospitality. I really enjoyed my stay. ”
“Amazing experience. Jackie, hotel manager, is williing to take prompt action to resolve any issues encountered by guest. Warm, friendly and passionate. Will never regret staying here.”
"We had a wonderful time staying at Grand Hotel du Lac Hanoi. The staff were all very friendly and helpful. It was a pleasant stay. We had a mocktail at the sky bar and it was very delicious. Forgot what it’s called but it has dragon fruit, mango with hibiscus tea. "
"We booked to stay here at the last minute and got a great deal online. Our check in was prompt and friendly and the room was clean with a balcony and good air con. We only stayed for one night but would happily have stayed longer, the roof terrace was great for a couple of happy hour beers and a tasty lunch. All staff were friendly and helpful. Breakfast was basic but adequate for the price! Overall a great value hotel and in a good location to explore Hanoi."
