“The concierges services that my family got from this resort is 5 stars. We already received the concierges services days before we arrive to the resort. During the stays, we always have a my teenager children felt very safe moving around by themself giving the adult have more time to ourself to enjoy the vacations. I would definitely look forward to back to this resort. ”
“This resort is small & quiet for couples looking for an intimate experience. The staff was friendly and accomodating. The food & drinks were wonderful! The room was spacious, clean & the views & sound of the ocean all day!”
“The absolute best experience for an anniversary or honeymoon! The staff is amazing. The Butlers were so nice and attentive and everyone was so amazing throughout the stay!”
“We stayed here with two families with 4 kids under 10 for two nights.They had so much for them to do. A pool, bounce houses, a trampoline, electric cars, a campfire, and they even got to play with the resident bunny, ducks, and chickens. The staff was also extremely kind and helpful making the kids food to order throughout the day and always finding things to entertain them. We didn't have our own car, but they happily drove us to local cenotes and even helped pick up a friend who needed a ride……
“Extremely pleasant staff. Everyone here has been very accommodating. We love the quiet and relaxing environment. It is definitely the place to visit if you are truly looking to disconnect for a few days. Amazing attention to detail, from the architecture to the service. ”
“Our family loved the Fairmont Mayakoba. We highly recommend it.. Irene and Sophia were so helpful and sweet !!! Food was good and the beach was great!
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“The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas. ”
“Grand Residence continues to be a great option for the family, with fabulous services and overall quality. However, the ($$$) signature food options on the menus need to removed, it doesn’t do justice to the “Grand” all-inclusive plan.”
