“I had the pleasure of staying at the hotel for 3 nights and one of the highlights of my stay was the incredible support from Elsa at the front desk. She was warm, professional and always had a solution ready. Whether it was helping me book a last minute tour to Ha Long Bay, calling a taxi, or giving me directions to local street food, Elsa made me feel completely at ease in a new city. The hotel itself is spotless and located just a few minutes walk from all the tip sights in the old quarter.……
“The hotel is in centre of old quarter, very crowded and busy traffic. You have to pay attention to the motorbikes and cars around in such narrow street. Night markets and many restaurants are nearby. (But not accessible during weekend nights when roads are blocked for pedestrian zones) The hotel room is smaller than expected, and not soundproof. Anyone passed by / speaking outside will easily wake you up. Yet, I should give credit to the hotel staff especially they are very kind and polite and……
“Tee was the best! He picked up a specialty cake for my wife’s bday and had happy bday written on the bed in fresh flower petals. He booked massages, reservations, and tickets for us!”
“Fantastic Stay in the Heart of Hanoi!
My boyfriend and I had an amazing stay at this hotel in Hanoi. The location is unbeatable, right in the heart of the city's vibrant center, making it easy to explore all the local attractions.
Ruby and the entire staff were incredibly helpful and always ready to offer advice and organize excursions, even multi-day trips. Their dedication to ensuring we had a great experience was truly impressive”
“I AM MS. SUNG HM, 6/20 (STAY: 3 NIGHT):
ROOM: LOTUS & ALLURE: CLEAN, COMFORTABLE, BIG SIZE! FREE UPGRADE ROOM, QUIET!
STAFFS (FRONT DESK, BELL BOY, WAITRESS): 5 STARS SERVICE, EXCELLENT, THANKS A LOT!
FACILITIES: RESTAURANT (BEST), GYM ROOM (FINE)!
LOCATION: SAFETY AT BUSY STREET, MANY BARS, GOOD RESTAURANTS, SPECIALIST SHOPS AT 36 STREET, NEARLY TO NIGHT MARKET, NEARLY SHUTTLE BUS STATION TO AIRPORT, FREE SHUTTLE TO AEON MALL
BREAKFAST: YUMMY (0630-1000), GYM ROOM: GOOD
NO TOUR: WE ARE……
“Had an amazing experience from booking our airport transport, checking in late night and checking out. We were greeted by Jerry who offered us iced tea and iconic Hanoi beer upon arrival. The room has all you need, comfy bed and very cool AC. All the staff were lovely and breakfast had great options. Easy walk from everything and one step away from iconic food spots.”
“Fantastic service and great location. The staff go above and beyond to make your stay comfortable. We highly recommend this hotel for your stay in Hanoi. ”
"We had a wonderful time staying at Grand Hotel du Lac Hanoi. The staff were all very friendly and helpful. It was a pleasant stay. We had a mocktail at the sky bar and it was very delicious. Forgot what it’s called but it has dragon fruit, mango with hibiscus tea. "
"The hotel is beautiful. Everything looks like new. The roof bar is value for money. It's not easy to find a great view from the top of the building. Also, staffs are really helpful. They whatsapp me about the arrangement before the day I checked in, and offer help 24/7. Such a good team. "
"We booked to stay here at the last minute and got a great deal online. Our check in was prompt and friendly and the room was clean with a balcony and good air con. We only stayed for one night but would happily have stayed longer, the roof terrace was great for a couple of happy hour beers and a tasty lunch. All staff were friendly and helpful. Breakfast was basic but adequate for the price! Overall a great value hotel and in a good location to explore Hanoi."