“This hotel is located in the Old City and can be a bit hard to find, but the service is outstanding.
In particular, the concierge, Lucy, was incredibly kind and I became a big fan of hers. It’s the kind of hotel that makes me want to stay here again next time I visit.
Thank you! 😊”
“We had an excellent stay at this hotel and were pleasantly surprised by the kindness and professionalism of the staff. They handled every situation efficiently, especially when they had to adapt to our flight cancellation. Even though we were outside the refund period, they did everything they could to assist us.
Additionally, after a restaurant mistakenly charged us twice, the hotel took care of the issue, recovered the money, and refunded us.
The hotel is ideally located, just a few……
“The room they give us was no window. This is what we don't expect. We ended up to pay extra to upgrade a room with window. Despite this issue, we had a pleasant stay. ”
“I can’t express enough our pleasure in staying at the Nam Hai Hotel. We stayed initially for 1 night and then left for 4 days to do the Ha Giang Loop. We made a reservation for our return and they were kind enough to store our large luggage while we were gone.
Unfortunately our Ha Giang tour was short lived as a fellow rider crashed in front of me causing me injury on the first day which ended our tour. We messaged the hotel after the ER visit and were able to return late the evening after we……
“The hotel is in centre of old quarter, very crowded and busy traffic. You have to pay attention to the motorbikes and cars around in such narrow street. Night markets and many restaurants are nearby. (But not accessible during weekend nights when roads are blocked for pedestrian zones) The hotel room is smaller than expected, and not soundproof. Anyone passed by / speaking outside will easily wake you up. Yet, I should give credit to the hotel staff especially they are very kind and polite and……
"Wonderful experience, very friendly staff. Perfect location as it’s just five minutes walk to the Main Street. Please note that traffic gets busy on weekends as they make them as walking areas in main areas.
We stayed on the 8th floor, could see the lake view! Just walking one / two floor up for the bar and restaurant. We can see the cathedral from the rooftop bar.
Breakfast has buffet and menu for main course.
Great services! We loved the surprise fruit pack when we checked out as we headed to Ha Long Bay for cruise.
The reception email me in advance on any assistance prior to my journey. Very helpful
"
"We booked to stay here at the last minute and got a great deal online. Our check in was prompt and friendly and the room was clean with a balcony and good air con. We only stayed for one night but would happily have stayed longer, the roof terrace was great for a couple of happy hour beers and a tasty lunch. All staff were friendly and helpful. Breakfast was basic but adequate for the price! Overall a great value hotel and in a good location to explore Hanoi."