“Fantastic hotel if you are looking to relax. The staff was amazing in every way. We enjoyed our time so much that we are planning a trip back soon. We consider the staff friends, and we are so thankful that they made our stay there so enjoyable. Mayan ruins nearby and the gardens of this hotel are beautiful. ”
“It was very gorgeous, quiet, and the staff was very nice. However, despite the staff not seeming busy (I was the only visitor there for my whole stay), the pool was always dirty. The hotel was also difficult to access for farther day trips - after one, I ended up having to walk for 10 minutes in the dark on the highway alone (as the staffs advice didn't pan out). When I reached out for help from the concierge, they had already gone home for the day at 8pm ):”
“Genial ubicación, la atención de la propietaria fue muy buena, nos permitió comprar un garrafón prestándonos su envase. Está muy carca de la laguna y de la Z. Arqueológica. Muy cómoda.”
“Lindo sitio para disfrutar estar ahí y los alrededores. La habitación es cómoda y con café, sillones adecuados para disfrutarlo hacia la ventana. La sala común es muy acogedora y tranquila, la alberca suficiente para relajarse un rato. Solo la encargada se olvidó de decimos cómo salir antes de que llegara, entre los huéspedes encontramos cómo. ”
“Wonderful resort with great staff and not overcrowded. The morning Buffett is delicious with varied choices of Mexican and American foods, if not so adventurous.
The staff is friendly and have that warm welcoming Mexican ‘bienvenido a nuestra casa’ attitude.
The beach is quiet and very private. The Conrad has great beautifully landscaped walking paths. If you’re lucky you might see the local wildlife.
Never a problem with the AC or WiFi. If you need tv viewing there’s plenty of options. I……
“This is not representative of what I expected of a Hilton. The hardware is decent but the software is terrible. The hotel logistics was a mess, design and layout poor, service mediocre at best. Examples include the very very infrequent cars that travel between your hotel room and the main lobby where most of the facilities and restaurants were. Toilets in the common area were extremely dirty with pee on the toilet seat at most times. Although it was all inclusive, they do not serve alcoholic……
“I truly enjoyed staying at this resort. I want to shout out the entertainment team, victor, ronny, Erick, Giselle and Ingrid for making us feel so appreciated and welcomed, truly a trip to remember!”
“This is easily one of the best experiences I have had at a hotel. The owners and staff are the kindest people and made our stay one of the most memorable and special trips for our family. We can’t recommend going here enough! We will be back. Quiet, Clean, adventures in nature, bike trails, food and yoga were all amazing! ”
“We’ve been here a few times and oh wow has it changed.
Pros: We love the lazy river. It’s amazing. Food has significantly increased in quality over the last time. Lobby has gone through a complete refresh, some of the rooms look slightly updated.
Cons: AC in our room just wouldn’t get cold. We had a travel fan which saved our lives but no matter how many times we called, no one ever showed up to fix it or even to give us feedback that they tried. If it was any hotter in our room, I think we……
“The property/ room was amazing, staff was great very welcoming. The beach is out the door it was beautiful. We were very comfortable. Would recommend ! ”
“Wat een super plek! Midden in de jungle. Stilte van de straat en het geluid van de jungle. Italiaanse eigenaar. Kamers zijn ruim en erg netjes. Geen airco maar wel een fan. Uitstekend ontbijt. Goede prijs/kwaliteit verhouding ”
“I absolutely loved my stay here. Beautiful place, the restaurant is exceptional, the included breakfast fresh and delicious, and the staff are amazing.”