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“Goods - location was excellent, right at heart of London - clean room with necessary amenities (shampoo, shower gem) - helpful staff provides assistance during check-in, since you won’t get a reservation number if booked from hotels.com Room for improvement - it was difficult to find your room since the floor layout was like a maze. I couldn’t image if there is a fire, the guests will have a very difficult time to find the stairs - there is no desk in the room. If you’re on business trip and……

“Good location, rooms a bit small”

“no air con, living in high floor the hot/cold water is not even may be due to water pressure. ”

“Second time here, mainly for the london eye view. Location is great. But service was really …merely acceptable. Slow, cold, not so friendly. Lower your expectation on warm and welcoming service. Otherwise, all good. ”

“nice staff”

“Nice restaurant and friendly staff”

“The Jeff from reception made the warmest welcome for us and it was the LNY eve so he gave us the red envelope as the gift and we'll pronounced Mandarin 😀 We stayed at the balcony room and the view is exception. We finished the check out and I have to say the service from every part of the staff is fantastic. When I just came out from the lift then someone came to ask if I need luggage claim and 30 sets later a front desk manager came to check if I need anything when I was in the line and she……

“Very very nice and quiet place”

“The room is ventilated and the windows can be opened. Insufficient heating. Service attitude is very good. Pet friendly. Location is close to scenic spots. Location is safe”

“整体很好，但是卫生间门框上的金属太尖锐了，划到衣服上有损坏”

“Walking distance to Galeries Lafayette Haussmann”

“Room was very clean and modern, staff were amazing! 10/10 would visit again.”

“This is the HORRIBLE hotel I've ever stayed in my life. They don't qualify as five-star hotel, I think they are one start. I stayed four nights and paid more than US$600 a night, but it wasn't worth it. 1. The room is so small that water leaks into the windowsill after it rains, and the pillows and rooms smell awkward. Also the bed is to soft and uncomfortable, we need to sleep to another side to avoid headstand feeling. 1. I called the dry towel three times the next night and waited for……

“We arrived early than the check in time, but take long time to get the room. Anyway it it holiday season, no choice.”