"I'm very concerned with the sleeping quality that I can get in a hotel so this hotel is between 3 to 4 out of 5 for me. The bedding is very comfortable and the room is very decent and clean. The only downside is that the wall and door are really too thin, and that the hotel is busy with people in and out. The door when closed would create a loud noise capable of waking everyone up. You can hear the music and conversation of the adjacent room easily.
Also, the cleansing staff, although having done a great job in cleaning, was really creating loud noise when they clean (including slamming the door of the cleaning room). Despite putting up "do not disturb" sign outside my room, the staff knocked on my door at 9:20a.m. just to confirm if I need housekeeping service. This is simply too annoying and stressful for a quiet enjoyment of the room."
"Good point:
1. location in the business area and walking distance to London/Tower Bridge
2. Good idea to provide the drinking water system at each floors.
Bad points:
1. The room is very old style and full of dust in bed, in the drawers, on the tables, on the wall. I even have to clean myself because I found it at night when I come back late after business dinner.
2. When I take a shower, the water pipe is blocked. I have to clean the dirt and hair in the water pipe myself.
It could be the 4 stars hotel standard in 1990, but Totally 2 stars hotel standard in 2024. I have a frequent flyer over 80 nights per year. This hotel definitely needs to improve a lot to gain back the trust of clients. "
